SHIPPING POLICY

Customs Import Duty & Taxes

For all international orders please be aware that we are not liable for customs clearance fees in your country, nor are we responsible for holding times of packages by customs.

Our prices on our online store, do not include relevant overseas duties & other custom charges you may incur when purchasing and importing to your country.

These costs are determined by your local customs office and are outside of our control. Please familiarise yourself with your country’s custom charges prior to placing the order.

HARRY G WARD is not responsible if your country’s postal authority do not notify you of a payment of customs duties & tax is due. Please be aware and keep an eye out for this

RETURNS POLICY

Unfortunately, we are unable to process any refunds unless the item is defected or damaged. In this case please email: h.g.ward@icloud.com within 14 days or purchase.

CANCELLING YOUR ORDER

Under the consumer protection you have the right to cancel your order. If you wish to cancel your order you must inform us by sending an email to h.g.ward@icloud.com

Please note that this must be within 48 hours of your purchase. Once this has been noted, You will then be refunded the full amount including shipping charges.

In any circumstances that your order has been shipped before 48 hours notice, we will not be able to cancel your order and you will incur all costs.

For any queries please email: h.g.ward@icloud.com

Thank you!